I'm listening to Malcolm Gladwell's talk at Pop!Tech. I'm blogging in real time as I listen, so this is straight from my head to the blog.
A chair maker decided to use mesh that allowed the chair to breath and yet does not pinch, as well as a bunch of other cool innovations. (I had one of these at my previous job--they're great!)
Anyway, the chair has to be comfortable and look good. It was very comfortable--an 8 out of 10. Still people didn't like the way it looked--in fact they thought it was ugly. Market testing, for this aspect, was abysmal! Even designers weren't keen on it. People said it looked like lawn furniture!
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